Answers to Common Questions
Can't find what you're looking for? Call us anytime on +1 234 567 890.
How do I book a taxi?
Use the booking form on our Book page, call +1 234 567 890, or send us a WhatsApp message. Confirmation arrives via SMS in under 60 seconds.
How far in advance can I book?
Book up to 6 months ahead, or as little as 5 minutes before pickup. We always do our best to accommodate same-minute requests.
Can I book a return trip?
Yes — select 'return' on the booking form and we'll schedule both legs and apply a return discount.
How much does an airport transfer cost?
Flat rates from $55 (CBD to MEL Airport). All quotes are fixed, with no surge pricing or hidden fees.
What payment methods do you accept?
All major credit & debit cards, Apple Pay, Google Pay, EFTPOS and cash. Corporate accounts can pay by invoice.
Are there extra charges at night?
No surge or surcharge pricing — your quote is your final price, day or night, weekday or weekend.
Do you operate 24/7?
Yes, every single day of the year, including public holidays. Our dispatch team is always live.
Do you accept corporate bookings?
Absolutely. We offer monthly invoicing, dedicated account managers and priority dispatch. Visit our Quote page to set up an account.
What's your cancellation policy?
Free cancellation up to 1 hour before pickup. Within 1 hour, a small fee applies. No questions, no hassle.
Are child seats available?
Yes — booster and infant seats available on request at no extra charge. Just mention it when booking.
Do drivers help with luggage?
Always. Every SwiftRide driver helps load and unload your bags as part of the standard service.